This Privacy Policy describes how Desta Group LLC (“Desta,” “we,” “us,” “our”) collects, uses, shares and protects information about you when you visit, interact and use our website and/ app (“Platform”) or other means connected to the Platform.
This Policy applies to travelers and regular users who browse or book services (“Users”), and travel service providers such as hotels, villas, tour operators, transportation providers, and activity hosts (“Suppliers”). By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
If you travel with a group and make a booking for other individuals, please ensure that they are aware and have acknowledged that Desta will use their personal data as described in this Privacy Policy. You must obtain all requisite consent of such individuals.
We may collect personal information you voluntarily provide when you create an account on the Platform or interact with us e.g. signing up for a newsletter. This may include:
We also collect other information you may have provided to such as payment information and account credentials.
Suppliers listing services such as tours/excursions, accommodations, events and other experiences (“Products”) on our Platform, may provide more information in addition to that which Users provide and may include:
We collect device information when you access or use our Platform such as IP address, unique device identifiers, advertising identifiers, account username and password, preferred languages, region, location, currency, time zone, mobile carrier operating system, display settings, operating system.
This may include information such as your IP address, phone and network or your precise geo-location. We collect your location when you provide or confirm your location to us. (e.g., when you purchase Products from us) and you have agreed to share your location information via privacy settings on your device.
Information about how you use the Platform such as purchasing and booking history, searches, travel preferences and transactions, reviews. It helps Desta personalize content and give users a more localized experience, making it easier to find Products near their location. It also improves advertising efficiency.
This includes communications with our customer service team, including message through our Platform as chatbot or virtual agent and/email and social media messaging apps. It may also include inbound and outbound calls.
Creating an account to allow you to access and use our Platform to facilitate bookings, process payments and notifying you about deals/ promotional offers such as discounts, coupons or competitions.
Use your information for analytical purposes and to enable us to improve our Platform performance and functionality. This may include marketing by sending surveys or another research initiatives.
To tailor the experience to your preferences, notifying you about specials or suggesting the right Products based on your activity.
To ensure the security of the Platform and prevent fraud or other illegal activity. This may include verifying the validity of an attempted booking or payment, including using unique device identifiers, screening against fraud and any other unlawful/criminal activity. We may include the use of automated decision-making to quickly detect fraudulent activity and to mitigate risks.
We use the information you provide to communicate with you or provide customer support/ facilitate communication between you and Suppliers or any of our affiliates.
When a User makes a booking, we share necessary booking-related information with the relevant Supplier such as name, booking details, dates and preferences, contact information needed to fulfill the service. Suppliers are responsible for handling such data in accordance with their own privacy obligations. Users must ensure to review the privacy policies of any Supplier.
We may share information with trusted third parties who assist us in operating the Platform, including:
These providers are contractually restricted to using information only for services they provide to us.
Desta may also collect and share information about your interests with advertising networks You may withdraw your consent at any time and disable, opt-out, and prevent the sharing of this information in your device or browser settings without impacting your ability to use the Platform.
We may disclose information if required to:
In the event that Desta is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction.
Your personal data may be transferred to, stored, and processed outside of your home country or region, including countries and regions that have different data protection standards than your home country or region. We have taken appropriate steps ensure that any access, processing and/or transfer of your personal data remains protected.
We are committed to protecting personal data and respecting privacy rights. In accordance with applicable data protection laws and we are aware that some individuals may have certain rights such as the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the UK General Data Protection Regulation (“UK GDPR”), and the California Consumer Privacy Act (“CCPA”), as amended by the CPRA.
Individuals whose data is subject to GDPR, UK GDPR, or CCPA may have certain rights under applicable law. These rights may include:
There may be links present on the Platform which may lead to other third party websites. You will be bound by that third party's privacy policy. We are not liable for any damages or expenses which you may suffer with regards to you providing your personal data to such third party websites.
Some of the personal data we collect may be considered “sensitive personal data” under US data protection laws. In the event we collect sensitive personal data (such as health-related information), this data is only collected where relevant to the services we provide and in accordance with applicable laws. We will not collect sensitive personal data without your consent.
Desta does not sell your personal data or transfer personal data to third parties to use for our benefit. We do not trade, rent, or monetize personal data for advertising or marketing purposes. We confirm that our data practices are limited to service delivery, analytics, operational support, to comply with legal obligations and protect our rights and users.
Our Platform may use cookies and similar technologies to improve your experience. Cookies are small text files that uniquely identify your browser. They may serve a variety of purposes such as enhance your navigation through the Platform. We use the following categories of cookies:
These cookies are essential for the operation of the Platform and cannot be disabled. They enable:
These cookies help us understand how users interact with the platform, including:
These cookies allow the platform to remember choices you make, such as:
These cookies may be used to:
We do not use cookies to build personal profiles for sale or external exploitation. Where required by applicable law, we provide cookie consent mechanisms. You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality.
The Desta Platform is not intended for or directed to persons under the age of 18 and we do not knowingly collect personal information from minors. An adult making a booking on behalf of a minor consents to the collection and use of data about such person only for such purposes. If we learn that personal information has been collected on the Platform from minors without verifiable consent, then we will take the appropriate steps to delete this information.
Desta uses industry standard procedures and reasonable technical and organizational safeguards to protect information, including encryption, access controls, and secure infrastructure. Only specialized individuals have access to personal information, limited only to the permitted business functions. However, no system is 100% secure and Desta cannot ensure or warrant the security of any information you transmit to us. Please contact us if you believe your data has been compromised. See clause 15.
We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in this Statement, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise or defend any legal rights.
We may send transactional emails (booking confirmations, account notices) service-related messages promotional communications (where permitted) Users may opt out of non-essential marketing communications.
We may update this Privacy Policy from time to time to reflect our current practice and ensure compliance with applicable laws. We will indicate a “Last Updated” date at the top of this Privacy Policy to make you aware of any changes. It is your duty to stay informed of such changes, and you check this page from time to time to stay informed.
For privacy-related questions or requests, contact us at support@destacaribbean.com